Rural-Com has added a new feature to our email service.  In addition to the anti-spam and anti-virus capabilities, you can now get a report emailed to you of what has been quarantined in your account. The following are some common questions regarding  Quarantine reports and messages that have been quarantined.

How do I get to the Quarantine?

I don't want spam blocking...

Do I need to delete the messages?

Why can't I release Viruses or attachments?

Instructions how to turn Quarantine reports on or off

Instruction how to release a message from Quarantine

Instructions how to "whitelist" an email address so you always get mail from them.

How do I get rid of the items in my quarantine list?

How do I control attachment blocking?

How do I get to the Quarantine?

1)  Log into the Rural-Com webmail

Click here to open a new browser and log in

2) Click on the Quarantine button at the top - it is a flag with a red cross on it.

I don't want spam blocking...

If you do not want your mail checked for spam, you can turn spam filtering off.   Here are instructions how to turn it off.

1)  Log into the Rural-Com webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left - it has a wrench on the button.

3) Click on Anti-Spam on the left side.  Change the 'Level' drop down to 'Disabled'. (The default is 'Strong').

4) Click the Save button, and you can log out.

Do I need to delete the messages?

The short answer is no.  If you do not delete the messages, the system will automatically delete them after two days.

Why can't I release Viruses or attachments?

Since items tagged as a virus as known viruses, there is no legitimate reason to release it - it could potentially infect your machine.

Messages quarantined because of the type of attachments they carry are more than likely carrying a virus.  Therefore, they cannot be released by the user.  For more details on controlling if messages are blocked because of attachments, or what types of attachments are blocked click here.

Turning Quarantine Reports on or off

1)  Log into the Rural-Com webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left - it has a wrench on the button.

3) Click on the Reporting button on the left side of the screen, near the middle of the list.

4) Put a checkmark in the box if you want to receive the reports, or remove the checkmark if you do not want reports.

5) Select how often you want to receive the reports - WE RECOMMEND DAILY as the quarantine system will keep messages a minimum of two days, then it will delete them.  Please note that because of processing timeframes, some may appear on reports for a day or so longer than two days.

6) Click the save button to save your settings.  You can now log out.

Releasing a message from the quarantine

1)  Log into the Rural-Com webmail

Click here to open a new browser and log in

2) Click on the Quarantine button at the top, near the middle.  It has a flag with a red cross on it.

3) (Optional) You may view the message by clicking on the envelop or the from address.

4) To release the message, put a check in the box on the left side of the messages you want to release.  You may select multiple messages to release at the same time.

5) Click on the release button

6) After you are done releasing messages, you can log out.

Instructions how to 'whitelist' an address

Note: When you whitelist an address, mail from this address will never be checked to see if it is spam.

1)  Log into the Rural-Com webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left - it has a wrench on the button.

3) Click on the Whitelist button on the left side of the screen.

4) Click on the Add button.  You can add a single address to receive mail from, for example someuser@rural-com.com, someuser@secom.net, or select a whole domain.  By selecting a domain, you will receive all mail from anyone at that domain.  (The domain is the part of the address that is on the right side of the @ sign ie, rural-com.com, secom.net)

5) Click the Add button again, and the address or domain will be added to your whitelist.

6) You can now log out.

 How do I get rid of the spam in my Quarantine?

The system will automatically delete anything in the quarantine that is over two days old.  It purges these messages every morning at approximately 4:00 AM.

How do I control attachment blocking?

You can control if you want your account to block certain types of attachments or not.  If you do want to block certain types of attachments, you have some control as to what types are blocked.  The following are instructions on how view or change your settings: 

1)  Log into the Rural-Com webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left - it has a wrench on the button.

3) Click on the Attachments button on the left side, near the middle of the buttons.

4) You have four choices as to attachment blocking:

Disabled - No attachment blocking

Normal - Blocks attachments with a .pif or .scr attachment

Strong - Blocks attachment in the Normal category plus .exe and .zip attachments.

Extreme - Blocks attachments in the Normal and Strong category.

If you do block attachments, you have a choice to have it immediately, or to send it to quarantine.

5) Save you settings and log out.

Important Notice:

Although Rural-Com provides anti-virus protection on our email server, it is the responsibility of the end user to protect their equipment.  Rural-Com is not responsible for any virus that may infect your computer.  For help choosing, installing and maintaining virus protection, contact your technical support person who maintains your computer.