Hello SECOM Customers!
We have scheduled a planned maintenance event for November 15th, 2016 from 12 a.m. MST to 4 a.m. MST. This maintenance is expected to affect the majority of our Internet customers and our Long Distance calling service for voice customers. The service impact will occur at varying intervals throughout this maintenance window. Should you have questions feel free to email our support at firstname.lastname@example.org (referencing M2016-067) to ask for further details. If you weren’t aware, we also post our maintenance and outage notifications to our network status page http://secom.net/network-status and our Secom NOC twitter account which you can follow @SecomNoc or find at twitter.com/secomnoc.
With change there is potential for something to go wrong. We have had our fair share of incidents and we don’t take our responsibility to provide the best Internet, Voice and Data services lightly. We will be making every effort possible to ensure our maintenance goes as planned and within the defined time frames. We’re going to further our efforts to ensure that we do a better job of change management and also proceed with more caution while we work to get a few of these items sorted out. We appreciate your patience and want to assure you the maintenance we do will be well planned and tested, and we’ll try to minimize the downtime to your services.
Thanks again for your patience, understanding and continued support of Secom!