Upcoming maintenance affecting Secom services M2017-034

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Hello SECOM Customers!

We have scheduled a planned maintenance event for two consecutive nights on August 15th and 16th, 2017. The maintenance will occur during our standard maintenance window time frames which is 12 a.m. – 6 a.m. on both days. This maintenance is expected to affect the majority of our Internet services as well as local, long distance, and Emergency (911) voice services. The service affecting portion will occur at varying intervals throughout this maintenance window, and you should expect your service to be unavailable for the duration of the maintenance.

Should you have questions feel free to email our support at support@secom.net referencing maintenance M2017-034.

If you weren’t aware, we also post our maintenance and outage notifications to our network status page http://secom.net/network-status and our Secom NOC twitter account which you can follow @SecomNoc.

With change there is potential for something to go wrong. We will be making every effort possible to ensure our maintenance goes as planned and within the defined time frames.

We appreciate your patience as we work to improve our network and make the necessary upgrades!

Secom welcomes Vision Broadband!

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Welcome to Secom

Welcome aboard Vision Broadband employees and customers! We’re really excited to have you join our 5000+ Secom customers and hold us to our commitment of providing the best service and support in Southeastern Colorado. Click here to view our FAQ that may answer some of the questions you have about what’s going to change.

If that doesn’t answer your questions don’t hesitate to give us a call at 719-955-0122 or email us and we’d love to help.

Please bear in mind that with any change and acquisition there is bound to be a problem or two. While we strive to minimize these problems as best we can, there inevitably will be some that slip through cracks. We’re committed to rectifying those problems quickly and effectively and keeping your services running as good or better than before!

Again, we’re really excited for this opportunity to serve you and we’ll strive to exceed your expectations whenever possible!

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For a safe and fast online experience, SECOM recommends using the most recent version of your preferred operating system. If you use Windows, we highly recommend running Windows XP or a later version such as Windows Vista or Windows 7. If you use a Mac, we recommend Mac OS X, version 10.3 or later.

For any of our high-speed internet products, you must have a computer with an available 10/100 or 10/100/1000 (gigabit) ethernet port, or a firewall/router with a 10/100 or 10/100/1000 ethernet “WAN” port.

For any questions on system requirements, please contact SECOM at 800-657-7149.

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You can control if you want your account to block certain types of attachments or not. If you do want to block certain types of attachments, you have some control as to what types are blocked. The following are instructions on how view or change your settings:

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on the Attachments button on the left side, near the middle of the buttons.

4) You have four choices as to attachment blocking:

Disabled – No attachment blocking

Normal - Blocks attachments with a .pif or .scr attachment

Strong - Blocks attachment in the Normal category plus .exe and .zip attachments.

Extreme - Blocks attachments in the Normal and Strong category.

If you do block attachments, you have a choice to have it immediately, or to send it to quarantine.

5) Save you settings and log out.

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Note: When you whitelist an address, mail from this address will never be checked to see if it is spam.

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on the Whitelist button on the left side of the screen.

4) Click on the Add button. You can add a single address to receive mail from, for example someuser@rural-com.com, someuser@secom.net, or select a whole domain. By selecting a domain, you will receive all mail from anyone at that domain. (The domain is the part of the address that is on the right side of the @ sign ie, rural-com.com, secom.net)

5) Click the Add button again, and the address or domain will be added to your whitelist.

6) You can now log out.

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1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Quarantine button at the top, near the middle. It has a flag with a red cross on it.

3) (Optional) You may view the message by clicking on the envelop or the from address.

4) To release the message, put a check in the box on the left side of the messages you want to release. You may select multiple messages to release at the same time.

5) Click on the release button

6) After you are done releasing messages, you can log out.

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1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on the Reporting button on the left side of the screen, near the middle of the list.

4) Put a checkmark in the box if you want to receive the reports, or remove the checkmark if you do not want reports.

5) Select how often you want to receive the reports – WE RECOMMEND DAILY as the quarantine system will keep messages a minimum of two days, then it will delete them. Please note that because of processing timeframes, some may appear on reports for a day or so longer than two days.

6) Click the save button to save your settings. You can now log out.

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Since items tagged as a virus as known viruses, there is no legitimate reason to release it – it could potentially infect your machine. Messages quarantined because of the type of attachments they carry are more than likely carrying a virus. Therefore, they cannot be released by the user.