posted by

Categories: FAQ

Comments: 0

For a safe and fast online experience, SECOM recommends using the most recent version of your preferred operating system. If you use Windows, we highly recommend running Windows XP or a later version such as Windows Vista or Windows 7. If you use a Mac, we recommend Mac OS X, version 10.3 or later.

For any of our high-speed internet products, you must have a computer with an available 10/100 or 10/100/1000 (gigabit) ethernet port, or a firewall/router with a 10/100 or 10/100/1000 ethernet “WAN” port.

For any questions on system requirements, please contact SECOM at 800-657-7149.

posted by

Categories: FAQ

Comments: 0

You can control if you want your account to block certain types of attachments or not. If you do want to block certain types of attachments, you have some control as to what types are blocked. The following are instructions on how view or change your settings:

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on the Attachments button on the left side, near the middle of the buttons.

4) You have four choices as to attachment blocking:

Disabled – No attachment blocking

Normal - Blocks attachments with a .pif or .scr attachment

Strong - Blocks attachment in the Normal category plus .exe and .zip attachments.

Extreme - Blocks attachments in the Normal and Strong category.

If you do block attachments, you have a choice to have it immediately, or to send it to quarantine.

5) Save you settings and log out.

posted by

Categories: FAQ

Comments: 0

Note: When you whitelist an address, mail from this address will never be checked to see if it is spam.

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on the Whitelist button on the left side of the screen.

4) Click on the Add button. You can add a single address to receive mail from, for example someuser@rural-com.com, someuser@secom.net, or select a whole domain. By selecting a domain, you will receive all mail from anyone at that domain. (The domain is the part of the address that is on the right side of the @ sign ie, rural-com.com, secom.net)

5) Click the Add button again, and the address or domain will be added to your whitelist.

6) You can now log out.

posted by

Categories: FAQ

Comments: 0

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Quarantine button at the top, near the middle. It has a flag with a red cross on it.

3) (Optional) You may view the message by clicking on the envelop or the from address.

4) To release the message, put a check in the box on the left side of the messages you want to release. You may select multiple messages to release at the same time.

5) Click on the release button

6) After you are done releasing messages, you can log out.

posted by

Categories: FAQ

Comments: 0

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on the Reporting button on the left side of the screen, near the middle of the list.

4) Put a checkmark in the box if you want to receive the reports, or remove the checkmark if you do not want reports.

5) Select how often you want to receive the reports – WE RECOMMEND DAILY as the quarantine system will keep messages a minimum of two days, then it will delete them. Please note that because of processing timeframes, some may appear on reports for a day or so longer than two days.

6) Click the save button to save your settings. You can now log out.

posted by

Categories: FAQ

Comments: 0

Since items tagged as a virus as known viruses, there is no legitimate reason to release it – it could potentially infect your machine. Messages quarantined because of the type of attachments they carry are more than likely carrying a virus. Therefore, they cannot be released by the user.

posted by

Categories: FAQ

Comments: 0

If you do not want your mail checked for spam, you can turn spam filtering off. Here are instructions how to turn it off.

1) Log into the SECOM webmail

Click here to open a new browser and log in

2) Click on the Settings button near the top left – it has a wrench on the button.

3) Click on Anti-Spam on the left side. Change the ‘Level’ drop down to ‘Disabled’. (The default is ‘Strong’).

4) Click the Save button, and you can log out.