Customer Service

For Emergency Outages 24x7x365 call 1-800-657-7149

If you’re a Secom business customer and have a support agreement for 24×7 service, please dial 1-800-657-7149 for urgent issues.

Non-urgent issues for our business and residential customers are handled Monday through Friday 7 a.m. – 5:30 p.m. by email or submitting a request from our Help Center. While you’re there, take a look at our helpful articles and guides that may provide a solution to your issue.


Local: 719-384-8583

Toll Free: 888-798-7783


Local: 719-383-1349

Toll Free: 800-657-7149


Monday – Friday: 8:00 am to 10:00 pm

Saturday: 9:00 am to 6:00 pm

Sunday: 12:00 pm to 6:00 pm

Here’s what our customers say about our support, a real-time review of the past 100 service tickets…