Secom's new notification system for maintenance and service disruptions

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The Secom network engineering and operations team is excited to announce that we’re improving our process by which we notify you, our awesome customers, whenever we’re planning maintenance or experiencing service outages. This new system puts the control into your hands to choose what you want to be alerted on (which Secom service) and by what method (email, SMS/text, webook, RSS).

Over the next several months we’ll be moving away from the current process and starting to use the new one. We plan on having the new process up and running by 2/14/2018, with continued support and effort extended beyond that point to migrate all our existing customers over.

During this transition we will be reaching out to our existing customers that have previously opted-in for maintenance notifications, and inform them on how to begin using this new process. We’ll do our best to reach out to everyone, but we may miss a few of you, we apologize if that’s the case.

We’ve also created a “How To” guide on our Secom Help Center that will take you step-by-step through the process. You can find the guide here

We’ve wanted to improve this process for quite some time and you’ve given us great feedback on what you’d like to see . It’s our goal to not only make this a simpler process but also more useful. The added benefit is that it will be a much faster process for our support and operations teams, so they’ll be able to spend more time updating our network and delivering exceptional customer service!

Stay tuned for more updates and thanks again for being loyal Secom customers.


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