Vision Broadband joins Secom - FAQ
Who is SECOM?
SECOM is a wholly owned subsidiary of Southeast Colorado Power Association. SECOM strives to be the premier internet, voice and data provider and employer for Southeastern Colorado.
Are there going to be any changes to my service or bill?
Your bill will have the Secom logo on it but the layout will remain the same until the conversion is completed. Your chosen package and rates will remain the same unless you choose to change plans, SECOM plans will be available to you.
What number should I call if I have any questions about my account or if I want to pay my bill?
Will my plan change or my upload/download speeds be different with SECOM?
No. The plans provided by VBB will remain the same. If you choose to change plans, SECOM plans will be available to you.
When can I expect to receive my first bill from SECOM?
The bills for June 2017 services will have the SECOM logo on it but the layout will remain the same until the conversion is completed. We anticipate the 1st bill from Secom’s billing system will be sent out on August 25th for the services provided in September.
When will my bill be due?
Your bill will be due by the 15th of the month.
Will my current auto-draft or ACH payments be moved over to SECOM?
We will be contacting all current automatic payment customers after we get your account information entered into the SECOM system. Due to security restrictions we are not able to transfer your bank or credit/debit card information.
When I get my first bill from SECOM, can I setup ACH or auto-payments?
Yes, additionally, if you had your account set up on auto-pay with VBB it will remain active until we get the accounts entered into the SECOM billing system.
What are my billing options with SECOM?
You can continue to pay through the VBB on line option. Once the transition is complete, you will be able to pay online at secom.net. SECOM offers ACH and EFT auto-pay along with payments made from a checking or savings account, Visa, Mastercard or Discover.
You can also mail your bill, pay online at secom.net or pay in person at our 27850 Harris Road office in La Junta.
Who do I contact if I have problems with my service?
Technical Support – 800-657-7149 or firstname.lastname@example.org
Billing/Customer Service – 719-955-0122
Is there a way to be notified automatically if SECOM is experiencing service interruptions?
There are a few options: SECOM has a twitter account and Facebook page that gets updated when service disruptions occur, and posts updates as to the status of the outage. You can also browse to our Network Status page on our website (secom.net/Network-Status)
Are there any other services I can get from SECOM, like phone service?
Currently, SECOM does not offer phone service in your area, but may in the future!
I’ve had friends or family that couldn’t get service from VBB in the past. Can SECOM help?
SECOM may have service in areas where VBB did not. We hope that SECOM’s expanded service will be able to help provide internet access to those without.
Will there be any late fees if not paid by the 15th of the month?
A $5 late fee will be added to any accounts from which payment is not received in the office by the 15th. If your services are suspended for non-payment, a $25.00 reconnect fee will be assessed on your next bill following the reconnection of services.